Communications Operator​/911 Dispatcher

COMMUNICATIONS OPERATOR/DISPATCHER, POLICE DEPARTMENT

$41,972 - $45,432 annual salary; $20.18 - $21.84 per hour.

Employee Benefits: 401(a) & 457(b) Retirement, Employer Paid Health Insurance, Tuition Reimbursement, Sick and Vacation Paid Time Off, Holiday Paid Time Off, Employee Referral Bonus Program, Employee Wellness Program.

Performs work within a twenty-four (24) hour per day, seven (7) days per week emergency dispatch center, taking both police and fire calls for service and dispatching the appropriate service calls. Answers equipment (phones, radios, and E911 calls) to receive and/or respond to emergency and non-emergency requests for assistance/information from officers and the general public to assist in the protection of life and property.

Accountable to and works under the direction of the Police Chief.

• High school graduation or possession of an acceptable equivalency diploma.
• Knowledge of telephone switchboards and two-way radio equipment is beneficial.
• 9-1-1 telephone emergency certification is preferred. An equivalent combination and experience that is determined to be directly related to the foregoing specific requirements may be substituted.

• Thorough knowledge of Federal Communications rules and regulations pertaining to the use and operation of radio and telephone equipment.
• Knowledge of dispatching principles and practices.
• Considerable knowledge of the operation of data entry, information terminals, and related office equipment.
• General knowledge of city, county, state, and federal laws pertaining to police authority.
• Knowledge of health and safety laws and regulations.
• Thorough knowledge of department rules, regulations, practices, and procedures.
• Knowledge of the geographical boundaries of the city and the locations of political, governmental subdivisions within the area.
• Knowledge of how to locate information through city departments.
• Must maintain stable emotions in a stressful environment; work independently and confidently under stressful conditions; react calmly and quickly in emergency situations.
• Ability to operate a radio system, telephone, and telephone switchboard equipment.
• Ability to operate a computer and related office machinery.
• Ability to exercise good judgment in gathering information, evaluating situations, and making decisions.
• Ability to maintain necessary and required logs, complaints, reports, and files.
• Ability to process complaints, dispatch messages, and provide the public, fire department, rescue and ambulance services, and officers in the field with rapid, efficient, and accurate service under variable conditions.
• Ability to learn, within a reasonable period, the applicable procedures, techniques, and regulations involved in the operations of a Police/Fire Communications Center.

• High school graduation or possession of an acceptable equivalent diploma.
• Must have a valid Florida Class “E”…