Ops Government Operations Consultant Ii

OPS GOVERNMENT OPERATIONS CONSULTANT II -

Requisition No:867516

Agency:
Commerce

Working Title:

OPS GOVERNMENT OPERATIONS CONSULTANT II -

The OPS Government Operations Consultant II position supports the Office of Long-Term Resiliency, Rebuild Florida Program. The position is a Constituent Management Services Analyst and acts as initial contact for the Rebuild Florida Program. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information.

• Understanding Community Development Block Grant – Disaster Recovery (CDBG-DR) Program objectives
• Obtaining a working knowledge of Rebuild Florida program applicant needs and program eligibility criteria
• Understanding program processes and communicating clearly and actively with applicants and inquirers
• Supporting efforts to respond to constituent concerns, questions or complaints with accurate information provided by the related program area.
• Investigating, assessing, analyzing and making recommendations to resolve issues and problems.
• Providing direction, guidance and counsel to program leads and their staffs in the management and operation of the Office of Disaster Recovery.
• Supporting efforts to brief all appropriate program leads on project activities.
• Composing correspondence, memoranda and reports as directed.
• Attending meetings on behalf of the Constituent Management Services Lead, as directed. Coordinating regularly with Program Leads to prepare responses to complaints and inquiries
• Ensuring that any information provided to Rebuild Florida program applicants or complainants are documented in case notes
• Entering necessary data in the program tracking systems and maintaining constituent files to meet program standards
• Maintaining constituent casework records in an accurate, complete, and confidential manner

• Knowledge and skills in Microsoft Office (i.e., Word, Excel, PowerPoint).
• Ability to understand and apply rules, policies and procedures relating to the U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (CDBG-DR) Program
• Ability to plan, organize, and coordinate work activities.
• Ability to communicate effectively verbally and in writing.
• Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions
• Ability to meet deadlines without sacrificing accuracy, customer service, or ethics
• Ability to establish and maintain effective working relationships with others.
• Ability to maintain confidentiality of program/constituent information
• Knowledge of applicable Florida Statutes.
• Other duties as required.

Pay: 25.00 Per Hour

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD or the Florida Relay Service – 711.)

The OPS Constituent Management Services Analyst supports tracking of constituent inquiries, complaints, concerns and requests for assistance by entering contact information and detailed case notes, including case resolutions into the tracking system. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission,…