Regulatory Program Specialist; Wt: Ms Compliance Officer Ii

Requisition No:867987

Agency:
Highway Safety and Motor Vehicle

Working Title:

REGULATORY PROGRAM SPECIALIST (WT: MS COMPLIANCE OFFICER II) -

Pay Plan:
Career Service

Position Number:

Salary: $42,561.72 Annually

Posting Closing Date: 01/21/2026

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES
BUREAU OF COMMERCIAL VEHICLES AND DRIVER SERVICES
IRP/IFTA ISSUANCE & COMPLIANCE

* Career Service (CS) Opportunity*

* Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person:
Sheleen Burton, , Sheleen Burton

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

This position is responsible for processing International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) transactions that are more complex in nature. This includes transactions that require closer evaluation, such as transactions that are submitted online and circumstances where there may be negative sanctions as part of PRISM compliance. In addition, these positions function as team leads reviewing transactions and customer interactions for quality assurance, ensuring workflow is not disrupted when absences occur, and assisting with staff training.

They also support the unit supervisor by assisting with unit oversight and team training collecting statistical data for daily and monthly reports, reporting administrative or systems issues to management, assisting in resolution of operational or customer service issues, and corresponding with customers requesting information and assistance. The incumbents in these positions are entrusted with certain information that is confidential and/or exempt from public record and that, if not handled properly, could compromise carrier/taxpayer privacy or protection of personal identity.

• Knowledge of basic principles and practices related to collection of registration fees, motor fuel taxes, and financial penalties, as well as the analysis of data related to these assessments.
• Ability to add, subtract, multiply, and divide correctly using whole numbers, fractions, decimals, and percentages.
• Ability to manage or resolve conflicts in a constructive and cordial manner.
• Skilled at assessing customer needs and expectations, providing relevant information or assistance, and identifying solutions to problems.
• Skilled at making sound and objective decisions that consider the impact and implications of actions.
• Ability to consistently show courtesy, tact, and empathy when interacting with others; maintain effective working relationships; effectively manage individuals who are difficult, hostile, or distressed; and relate to others from different backgrounds.
• Knowledge of, and ability to apply, federal and state laws related to motor vehicle registration and DHSMV operations, policies, and procedures.
• Ability to effectively communicate orally with individuals or groups, and to actively listen in order to respond…