Government Operations Consultant Ii

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requisition no:885470

agency: department of corrections

working title: government operations consultant ii

advertising title: government operations consultant ii

this open competitive advertisement is for a career service position located at central office, in the office of legislative affairs.

the purpose of this position is to provide accurate and timely service to the public, inmates, and their families by managing and tracking correspondence—including inquiries and complaints—received from various sources, ensuring proper referral, confidentiality, and compliance with department rules and statutes, while supporting legislative and communications functions and maintaining spanish language proficiency.

this position is not a teleworking position and is required to report to the fdc office in the area it serves.

• managing a caseload that includes, but is not limited to: telephone, written and electronic messages from inmates/families of inmates forwarded from the governor’s office of citizen’s services, parties directed to the secretary, deputy secretary, assistant secretaries, inspector general, classification, inmate bank and to the office of citizen services directly. Working closely with the governor’s office and maintaining close communication.
• managing, assigning, developing, administering, and coordinating the efforts to tract the correspondence control database, to ensure the completion of assigned correspondence to respective staff within the department with established time frames.
• access to the inspector general log, which requires incumbent to maintain code of confidentiality along with policy and procedures for efficient customer service.
• maintaining a working knowledge and familiarity with department rules and policy and procedures governing inmates.
• knowledgeable with florida statutes pertaining to citizen services.
• reviewing citizen service’s policies annually and submitting suggested changes if any.
• providing assistance and coordinating with the office of communications office of legislative affairs when responding to requests received via social media or from legislator’s offices.
• assisting as needed in supporting the secretary’s office and performs other related duties as assigned.
• performs other duties as assigned by the legislative affairs manager.
• must be fluent in writing and speaking spanish.

• paid vacation, sick leave, and holidays.
• comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• supplemental dental, vision, life, disability and hospitalization insurance.
• tuition-free college courses.
• retirement plans with the florida retirement system:
• deferred retirement option program (drop)
• deferred compensation
• recently retired? beginning july 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an frs employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the investment plan or pension plan without interruption.

please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• must have the ability to read, write, and converse fluently in spanish.
• must be able to translate documents from english to spanish.

support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.