Ops Consumer Complaint Asst-Spt &Mvap

Select how often (in days) to receive an alert:

Date:
Oct 30, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886492

Agency:
Office of the Attorney General

Working Title:

OPS CONSUMER COMPLAINT ASST-SPT &MVAP -

The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.

This OPS Consumer Complaint Assistant position is in the Office of the Attorney General within the Consumer Protection Division in Tallahassee, Florida. This temporary position will initially be for a period of 6 months, and employment may be extended for 6-month internals dependent on agency needs and employee performance.

This position provides analytical and administrative support to the Consumer Protection (CP) Division for the Division’s work in the Office of the Attorney General’s Senior Protection Team (SPT) and the Military and Veterans Assistance Program (MVAP). The SPT is a multi-division team that focuses on identifying, preventing, and stopping financial fraud and exploitation perpetuated against Florida seniors. The MVAP initiative focuses on identifying, preventing, and stopping financial fraud and deceptive trade practices targeted towards our military and veteran families.

The Consumer Complaint Assistant will assist the team in intake, consumer complaint management, and complaint referral and monitoring. This position requires the ability to perform the major portion of the duties assigned with a minimum amount of supervision. The duties and responsibilities of this position stem from the Consumer Protection Division’s enforcement of Chapters 501, 542, 812, 817, 895, and 932 of the Florida Statutes and related laws and administrative rules of the state, and other related federal statutes, rules, and laws.

$15.00 hourly

One (1) year of experience in customer service, customer resolution, consumer complaints or citizen advocacy, public relations, interviewing or investigations; or

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience; or

An equivalent combination of college education and experience which equals one year can substitute for the above requirements.

• Working with seniors or protected adults
• Reviewing and responding to written consumer complaints

• Assist with the review of all incoming complaints, to include the recording (input), in coordination with the SPT/MVAP, of relevant complaint data into the CP-SPT tracking database.
• Review consumer complaints to ensure background information is complete (including checking appropriate databases/resources). Acquire basic information from complainants as needed.
• Review aging reports in the database daily and identify any actionable items nearing the correspondence deadline pertaining to SPT.
• Provide consumers with relevant information and resources regarding elder abuse, fraud, or exploitation.
• Assist with the management of written and verbal communications with SPT consumers and respondent businesses.
• Engage in facilitating potential voluntary dispute resolutions (where applicable and under the guidance of the SPT) between SPT consumers and respondent businesses.
• Route complaints to the proper agency, organization, and/or company as needed and assist with triage and tracking of SPT complaints referred to other agencies or resources to monitor outcomes.
• Receive incoming complaint mail, emails, and telephone calls and…