SAS Volunteer

Sexual Assault Victim Advocate Volunteer

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

The Sexual Assault Victim Advocate Volunteer provides crisis intervention, emotional support, and advocates for survivors of sexual assault. The volunteer provides crisis intervention, emotional support, resources, and community referrals. Reporting to the Lead Advocate, the volunteer works in coordination with the Manager of Advocacy in absence.

• Provide exceptional customer service as an advocate to clients who experienced trauma from sexual assault or abuse in a safe, courteous and professional manner.
• Participate in the performance quality improvement (PQI) process and use data to improve client services and outcomes.

• Provide comprehensive victim services to all clients requesting advocacy.
• Respond to sexual assault exams 24/7, when scheduled, within 1 hour’s notice.
• Commit to volunteering for four on‑call shifts a month.
• Empower clients with developing a safety plan and provide information and referral as needed for resources.
• Coordinate services for survivors with law enforcement, medical staff, and other systems.
• Provide community outreach to increase awareness and access to services with an emphasis on minority and underserved populations.
• Attend volunteer meetings on a quarterly basis and one‑on‑one supervision as needed with the Lead Advocate.
• Have knowledge of State of Florida Laws and Statutes and policies affecting victims’ rights.
• Maintain updated information for Hillsborough County resources.
• Have knowledge of and comply with the policies and procedures of the Crisis Center and all partnering agencies.
• Complete all training required by the Crisis Center of Tampa Bay and The Florida Council Against Sexual Violence within the designated time period.

• Cooperation/Teamwork – Works toward win/win solutions; deals with conflict collaboratively; discusses root causes underlying the problem; develops effective working relationships.
• Engaging Communication – Relates to people in an open, honest, sincere manner; treats people with respect; is friendly and approachable; listens attentively; communicates ideas clearly; communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) – Recognizes and attends to important details with accuracy and efficiency; treats customers courteously; responds to customer requests in a timely manner; elicits feedback from customers to monitor their satisfaction; considers both short and long‑term interests of the customer in making service decisions; proactively identifies customer needs; takes responsibility to resolve customer complaints; takes business or personal risks to serve customers’ long‑term interests;
  
  creates strategies to help the organization serve customers more effectively.
• Adaptability – Adapts readily to changes; works effectively under stress; needs minimal supervision; comfortable working in a fast‑paced environment; is reliable, dependable, and results oriented; maintains productivity and composure under pressure; effectively prioritizes work and establishes clear goals and plans.
• Problem Solving – Views problems as opportunities to create new solutions; anticipates potential problems and analyzes alternative solutions.
• Judgment – Gathers sufficient input before making decisions; sees interrelatedness between issues; considers alternative solutions; makes appropriate and timely decisions.
• Valuing & Fostering Diversity – Demonstrates respect for individual differences and establishes a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio‑economic diversity.
• Self‑Management – Takes responsibility for one’s behavior and well‑being; works effectively under stress and adapts one’s style…