Clinical Operations Strategy Lead

Become a part of our caring community and help us put health first

Humana’s Center Well Senior Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country. Center Well Medical Group is the newest line of business under the Center Well umbrella, providing virtual wraparound services to a broad population of members who need it the most.

We’re a fast-growing organization changing how clinical care is delivered — using innovation, data, and technology to keep patients healthier. Our team is mission-driven, collaborative, and unafraid to challenge the status quo in healthcare.

We’re seeking a Clinical Operations Lead for Center Well Medical Group who brings energy, creativity, and a bias toward action in transforming healthcare. This is a hands-on role for someone who loves to take big ideas and turn them into tangible results. Reporting directly to the Chief Medical Officer, this role will design, implement, and optimize clinical programs that drive quality, efficiency, and impact.

The ideal candidate is an operational expert and is eager to be on the forefront of healthcare innovation. This role works closely with senior leaders, providers, operations, and technology teams to bring new care models to life — translating strategic vision into daily practice.

They have deep expertise in clinical operations, including understanding the patient and provider experience. They thrive in a fast-paced environment, enjoy problem-solving, and are not afraid to roll up their sleeves.

• Design and implement programming to support quality care, focusing on end-to-end operations and driving projects to completion (ex. Diabetes management program)
• Act as a clinical operations escalation point for key internal stakeholders
• Analyze performance data and develop frameworks for continuous improvement processes, including how to prioritize with business objectives in mind
• Drive continuous improvement across quality, safety, and provider experience
• Lead provider activation workstream – support license expansion, collaborative requirements, chart reviews, and cross-collaboration with legal, credentialing and technology stakeholders
• Standardize and optimize workflows across clinical onboarding and training
• Partner with business operations, technology partners, and subject matter experts to collaborate on business initiatives that support clinical workflows and provider performance

• Bachelor's degree
• 5+ years of experience in healthcare consulting, clinical operations, or a similar role
• Experience working in innovative or rapidly scaling healthcare environments
• Strong organizational and project management skills with a focus on execution and outcomes.
• An understanding of telehealth and healthcare regulations, with a compliance mindset
• A clear communicator who builds trust and alignment across clinical and non-clinical teams
• A data-informed operator who can develop and execute new clinical programming while maintaining stakeholder alignment
• Ability to work independently in a fast-paced, remote-friendly environment.
• Must be able to travel as needed about 10%
• Advanced Microsoft Office skills

• Master's degree
• Clinical background preferred (ex. RN, Pharmacist, NP, etc)
• Startup or digital health experience a plus
• Virtual care or value-based care experience
• Experience implementing quality programs that focus on clinical outcomes
• Remote, USA with preferred locations in Boston, MA or Washington, DC

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

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