Patient Coordinator

Patient Coordinator at Akumin®

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. The role includes ensuring documentation and patient records are prepared and organized, and ensuring patients have a clear understanding of what to expect during and after their appointment.

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time‑of‑service patient responsibility.
• Verifies insurance coverage and obtains prior authorization.
• Preliminary screening of patients prior to procedures, which may include medical history.
• Transports patients to/from the exam room and assists in patient transfer on/off the exam table.
• Provides patients with preliminary and post‑procedure instructions.
• Assists in preparing the mobile unit for transport in a mobile setting.
• Maintains a clean and organized work area.
• Orders supplies and ensures the work area is properly stocked.
• Ensures accuracy of patient records and schedules appointments, obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients and customers.
• Assists clinical staff with documentation and image delivery to patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Performs other duties as assigned.

• High School Diploma or equivalent experience.
• CPR certification required for Mobile Radiology and Oncology; a plus for Fixed Radiology.
• Valid state driver's license and ability to work at several locations.
• Strong customer service, organizational and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• COVID‑19 vaccination is/may be a condition of employment.
• Will successfully complete a pre‑employment background check and drug screen as a condition of employment.

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology.
• Bilingual in Spanish.

Employees may be exposed to outside weather conditions, strong magnetic fields, radioactive material, blood/body fluids and infectious disease, and environmental hazards such as noise and travel.

More than 50% of the time: sit, stand, walk; repetitive movement of hands, arms and legs; see, speak and hear to communicate with patients.

Less than 50% of the time: stoop, kneel or crawl; climb and balance; carry and lift (ability to move non‑ambulatory patients from a sitting or lying position for transfer or to exam).

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.