Lead Massage Therapist

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, Texas and Virginia, where there is an enormous opportunity for growth for passionate individuals.

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

The Lead Massage Therapist is a dual-role professional responsible for both delivering exceptional massage and body treatments in accordance with company SOPs and brand standards, and for supporting the operational success of the massage department through key administrative functions. In addition to maintaining excellence in hands-on service delivery, this role serves as a departmental leader—assisting with hiring, onboarding, scheduling, inventory management, quality assurance, and team communication.

The Lead Massage Therapist mentors and supports the broader massage team, ensuring consistency in service standards and operational efficiency, and acts as a liaison between practitioners and spa leadership. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Lead administrative duties as assigned, which may include scheduling, inventory management, compliance tracking, and team communication. During designated administrative shifts, the Lead Service Provider must clock out of their provider role and clock in as an administrator, receiving an hourly rate instead of commission for those hours worked.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs.
• Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.
• Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Ensure Massage Therapists comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
• Ensure Massage Therapists consistently deliver exceptional service by utilizing training materials for new and existing protocols and treatments, monitor performance, document compliance with service standards and policies, and motivate team for success.
• Assist in arranging vendor training on treatment protocols and at-home retail extensions.
• Provide guests with a tour of the spa facility, as needed.
• Reconcile guest challenges and communicates complaints or maintenance issues to Spa Management.
• Responsib…