Operations Supervisor

This is a responsible supervisory position providing and overseeing direct service work dealing with substance abuse and mental health clients. Work involves overseeing direct service staff who are responsible for processing intakes and discharges; monitoring and documenting client behaviors and activities; participating and assisting with educational, social, and recreational activities; providing a safe and therapeutic environment; interacting in a warm compassionate manner;

de-escalating clients; and promoting client achievement of treatment plan goals and objectives. The Operations Supervisor serves as a model for the staff with regard to the use of SMA's continuum of therapeutic intervention. This includes participation in the de-escalation and restraint of clients when necessary. The Operations Supervisor may be responsible for the development and completion of the staff schedule and staff duty rosters, and for the development of new procedures to ensure the operational efficiency of the facility.

• Career growth and advancement potential
• Great benefits such as:
  Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

• Supervises development and delivery of efficient operations to allowfor the provision of client treatment services, ensuring daily compliance with program procedures.
• Provides regular and consistent training and coaching to encourage the professional development of all assigned staff.
• Writes program reports; documents program progress; reviews reports andcase files; prepares reports for internal and external reviews and audits;provides information regarding problem resolution, program progress, staff development.
• Ensures compliance with local, state, and federal requirements toensure facility licensing; conducts facility inspections to ensure compliance with facility safety procedures and guidelines.
• Participates in team meetings.
• Participates in program activities with other human services organizations, facilities, committees, and government agencies, when assigned.
• Supervises the process of admission and discharge of clients; orients the client to the facility; and where appropriate, explains rules, policies and procedures.
• Supervises the conduct and participation in basic life skills activities.
• Completes all assigned documentation, including, but not limited to,progress notes and logs regarding client activities and behavior patterns,and notes all changes in all areas.
• Obtains required program information; inventories client valuables.
• Develops staff schedules, in accordance with regulatory standards.
• Controls verbally and/or physically abusive and aggressive clients byuse of trained and approved aggression control techniques.
• Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients to diffuse potentially life-threatening situations.
• Assists with transportation operations/coordination.
• Performs other related dutiesas assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.

Possession of aBachelor's Degree from an accredited university or college with a major in a related human services field and two (2) years of experience serving target population. An equivalent combination of education, training, and experience may be substituted for the degree requirement based on program guidelines.

• Knowledge of personnel and administrative policies and procedures, and principles of supervision.
• Knowledge of therapeutic techniques and psychotropic drugs.
• Knowledge of federal, state,and third party billing procedures and other revenue procedures.
• Knowledge of the main provisions of the Baker Act and Marchman Act.
• Ability to write clear and concise reports.
• Ability to hold subordinates accountable for their performance through written feedback.
• Ability to operate standard office equipment.
• Ability to communicate effectively, both orally and in writing, with other employees, program staff,clients,…