Patient Care Counselor

PATIENT CARE COUNSELOR

About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation’s leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.

Job Summary: Patient Care Surgery Counselors ensure all aspects of scheduling surgery, including facilitating post‑op appointments, communicating with ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations and advise patients of any financial responsibilities.

They are the liaison between the patient and clinical staff for all surgical patients and will focus on building the relationships with patients investing in Cataract and Refractive Surgery.

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities
• Assists patients with setting up payment plans, and collects all co‑pays, co‑insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient of any insurance or scheduling updates.
• Schedules all ASC surgeries, pre‑operative, and post‑operative appointments according to physician scheduling protocols.
• Coordinates all financial and scheduling paperwork prior to surgery.

Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write and perform mathematical calculations.
• Must be able to maintain a high degree of confidentiality.
• Ability to multi‑task, work in a fast‑paced environment and manage time accordingly to meet deadlines and requirements of the organization.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Ability to document in both a technical and easy to understand manner.
• Demonstrated knowledge of medical and surgical terminology.
• Demonstrated professional mannerism and attire.
• Demonstrate ability to counsel and educate patients surgical procedures and lens options.

Travel may be required.

• A high school graduate or equivalent
• Exceptional people-skills
• Thorough…