MS​/Quality Improvement Coordinator

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Qualifications:

Minimum:
High school diploma

Preferred:

Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business, or related field preferred.

Experience Needed:

• 3-5 years of experience in healthcare quality improvement, population health, value-based care, or related healthcare operations.
• Knowledge of quality measures, HEDIS, NCQA standards, CMS programs, and value-based reimbursement models.
• Strong analytical, organizational, and communication skills.
• Proficiency with electronic health records (EHRs), reporting tools, and data analysis

This role is instrumental in driving quality outcomes, advancing value-based care performance, and supporting a culture of continuous improvement throughout the medical group.

Data Management & Quality Reporting

• Collect, validate, analyze, and report quality and VBC performance data.
• Perform chart reviews, data abstraction, and documentation audits to ensure data integrity and reporting accuracy.
• Monitor quality metrics, performance dashboards, and population health outcomes.

Quality Improvement & Gap Closure

• Coordinate and support quality improvement (QI) initiatives designed to improve clinical outcomes and performance metrics.
• Identify care gaps and collaborate with providers and clinic staff to develop and implement action plans.
• Track interventions and measure effectiveness of quality improvement efforts.

Provider Engagement & Education

• Serve as a resource and educator for providers, clinical staff, and leadership regarding VBC programs, quality measures, and best practices.
• Provide ongoing training and performance feedback to promote quality goals and gap closure activities.
• Support provider adoption of evidence-based practices and documentation requirements.

Compliance & Regulatory Support

• Maintain working knowledge of NCQA standards, quality reporting requirements, and value-based reimbursement programs.
• Conduct audits and reviews to ensure compliance with organizational policies and regulatory requirements.
• Assist with quality-related accreditation, regulatory surveys, and reporting activities.

Program Coordination

• Collaborate with clinical operations, population health, care management, and leadership teams to support strategic quality initiatives.
• Participate in program planning, implementation, and performance evaluation.
• Prepare reports, presentations, and recommendations for leadership regarding quality and VBC performance.