Front Desk Triage Specialist

Position Summary:

The Front Desk Specialist is responsible for receiving and routing telephone calls, greeting and serving visitors and consumers and representing Guidance/Care Center in a positive manner through high quality customer service. The position schedules appointments for consumers and makes appointment reminder calls. The Front Desk Specialist performs check-in and check-out functions, collects point of service payments, and assists consumers during their visit to the clinic.

Essential Job Functions:

Gives intake paperwork package to new consumers, explains forms and assists consumers in any way necessary

Audits completed intake package for legibility, accuracy and completeness and makes corrections/additions as necessary

Verify basic demographic and financial information with returning consumers and update files as necessary

Maintain organized and orderly consumer chart files

Open new consumer charts in West Care Clinical Database as needed

Advise consumers of fees and previous balances and collect payment for same Record payments collected over the counter and received via mail on the ‘consumer board” or “grant board” accurately and completely

Prepare daily bank deposits

Balance cash box with daily “boards” and bank deposits

Enter appointments into West Care Clinical Database accurately and completely

Cancel appointments in West Care Clinical Database at staff or consumer request as necessary

Update clinician available time to reflect scheduled vacation, meeting or other unavailable time Shred documents as required and requested

Sends correspondence as requested

Schedule service for copier, fax and other office equipment as required

Check fax for incoming documents and distribute as required

Maintain adequate paper supply in copier and fax machines

Assemble intake packages and maintain adequate supply of all required forms

Order supplies for administrative staff

Participate in meetings and attend trainings as required and requested.

Embrace and embody the mission, vision, guiding principles, clinical vision and goals of West Care Foundation; and Perform any other duties as assigned.

Essential

Qualifications:

Certifications/Licensures:

None

Education:

Graduation from an accredited two-year college with an associates degree is preferred.

High school diploma or equivalence issue by a state department of education, is required.

Experience and

Competencies:

One year of related work in medical office/facility, or customer service experience required

One year of related work experience in Mental Health, and / or Substance Abuse field preferred

Bilingual is preferred;

CPR Certification, First Aid Certification Ability to exercise good judgment and discretion;

Ability to work well in a team environment;

Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;

Understands written sentences and paragraphs in work related documents.

The ability to interface and communicate with internal and external agencies.

The ability to build positive relationships with employees and superiors.

Ability to interact successfully at all levels of an organization

Possesses excellent communication skills (verbal and written).Possesses the ability to interface and communicate with internal and external agencies.

Communicating effectively in writing as appropriate for the needs of the audience.

Skill in active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct

Understanding of professional ethics, consumer rights, and professional…