Lobby Ambassador

Overview

Opportunity:
Lobby Ambassador

Greet and welcome arriving guests as they enter the hotel and assist both arriving and departing guests with baggage handling.

Potential Career Path

Guest Experience Manager - Front Desk Supervisor – Front Office Manager

Position Requirements

• Welcome and escort guests to and from their rooms and assist with luggage.
• Inform guests of all safety features and promote hotel outlets.
• Introduce guest programs to guests upon arrival and recognize members and maintain accurate logs.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• May be required to work varying schedules to reflect the business needs of the hotel, in addition, attendance at all scheduled training sessions and meetings is required.
• Required to fully comply with brand rules and regulations for the safe and effective operation of the hotel’s facilities.
• Deliver packages and faxes to guests.
• Decorate the lobby for large arrivals and departures.
• Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Perform other duties as requested by management.

Experience

• Requires good communication skills, both verbal and written.
• Knowledge of the local market, particularly tourist attractions.

Work Environment and Context

• Work in an outdoor environment with exposure to various weather conditions.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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