Front Desk Agent

Property Description

Baker's Cay Resort, located in the breathtaking Florida Keys, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a stunning oceanfront property that offers a unique and luxurious experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are abundant opportunities for career growth and advancement.

Our resort boasts lush tropical landscapes, modern amenities, and unparalleled ocean views, creating an extraordinary work environment. As a member of the Baker's Cay team, you'll have the chance to provide exceptional service to our discerning guests, work in a dynamic and guest‑centric atmosphere, and be a part of a team that values excellence. Join us in delivering unforgettable moments and become a part of our dedicated team at Baker's Cay Resort!

Our guests escape to Baker's Cay Resort Key Largo to enjoy lazy beach days, romantic watercolor sunsets, and family‑friendly nature‑inspired pursuits! We serve with a hospitality heart and kindness for all! Join us!

Are you a people‑oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check‑ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued.

If you thrive in a fast‑paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check‑in and check‑out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem‑solving skills
• Ability to multitask and work in a fast‑paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401(k) match

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

EOE AA
- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation