Front Desk Agent

Hampton Inn and Suites — Tallahassee
• Tallahassee , FL , US

Posted 2 days ago

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check‑in to check‑out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest‑focused mentality will be key to ensuring a seamless experience.

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate hotel switchboard, take calls and provide information and transfer calls
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Take reservations in person, via email, or over the phone, including group bookings.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality

$14.75 - $15.25 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners