Housekeeping Supervisor

Career Opportunities with Grand Beach Hotel Miami Beach

Current job opportunities are posted here as they become available.

Assists the Executive Housekeeper with the management of the housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
• Issues all Room Attendant & House Person keys
• One to three years of management experience in large, fast paced, hotel housekeeping environment
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel Team Members
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays.

General

• Other duties as assigned
• Promotes and applies teamwork skills at all times.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Job Specific

• Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.
• Prepares daily work schedule to meet occupancy demands and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
  
  Manages Housekeeping Rooms personnel
• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
• Assumes duties of Executive Housekeeper in Executive Housekeeper’s absence
• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
• Greets and interacts with guests in an outstandingly friendly and professional manner

Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day

• Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with Team Members
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews…