Hotel Front Desk Agent

Seminole Immokalee Casino and Hotel

Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 operations, no last call, and the party never stops!

• All employees eat free on shift in our dining room.
• Weekly pay, bonus eligibility, and the best benefit package in SWFL.
• Advancement and training opportunities galore, with 1 out of every 12 employees promoted each year.

Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in creating "More in Paradise" for guests who travel to us from all over the world. Our team members stay an average of 7 years, experiencing a family environment and a positive, fun work culture. “Feel the Vibe” is one of our core values;

does your current job offer all this and more? With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies.

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

• Register arriving guests, complete appropriate paperwork, and obtain payment information.
• Settle account balances of departing guests by accepting payment and handling the cash drawer.
• Engage guests in property promotions and amenities to help them enjoy all casino/hotel offers.
• Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.
• Assist the Bell Concierge with delivery as necessary.
• Act as team support to all other Hotel Operations—specifically Bell, Facilities, and Housekeeping—to ensure operations run smoothly and guest expectations are exceeded.

Positions require regular standing, walking, and high mobility during the shift. Candidates must be able to handle varying background noise, walk across surface types, and, when required, move small objects or items overhead. Physical requirements include lifting up to 20 pounds, pushing or pulling wheeled equipment up to 100 pounds, and occasionally raising waist-high loads. Use of de‑escalation techniques and assistance in emergency evacuation is also necessary in some situations.

Working conditions may include exposure to bodily fluids, strong odors, second‑hand smoke, and visiting animals.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference is given to Seminole Tribe members meeting the job requirements; second preference is given to members of other federally recognized Native American Tribes meeting the job requirements.

Final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations before an offer is extended. Background checks may include a credit check, criminal background check, and drug screening.

While this description reflects the current job, management reserves the right to revise or change tasks as circumstances change.