Front Office Agent

Ocean Grove RV Resort 4225 A1a S Saint Augustine, FL 32080, USA

Ocean Grove RV Resort is seeking a friendly, customer-focused full-time Front Office Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations and amenities.

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

• Previous hotel or RV resort front desk experience preferred.
• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

• Work with a supportive team
• Four Medical plans to choose from
• Three Dental plans and a Vision plan
• A generous Paid Time Off plan and 9 paid holidays
• Free Short and Long-term Disability and Life insurance
• A 401(k) plan with 100% company match
• Valuable experience in hospitality and guest services
• A fun and engaging resort community

This is a full-time year-round position working at Ocean Grove RV Resort located in St. Augustine, FL. Flexible scheduling required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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Capable of carrying out a given task with all details necessary to get the task done well

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Works well as a member of a group