Luxury Guest Experience & Concierge Specialist

Sea Breeze Vacation is a leading vacation rental management company on beautiful Anna Maria Island. Our portfolio includes beachfront homes, charming cottages, and upscale condos, each thoughtfully managed to deliver memorable guest experiences on Florida’s Gulf Coast.

Our team is known for genuine hospitality, attention to detail, and personalized service. If you enjoy building relationships, helping guests create unforgettable vacations, and working with a collaborative hospitality team, we'd love to meet you.

Sea Breeze Vacation is seeking a personable, organized Luxury Guest Experience & Concierge Specialist to provide personalized service to guests staying in our exclusive Concierge Collection homes.

Once a reservation is confirmed, you'll become the guest's dedicated point of contact from pre-arrival through checkout. You'll get to know each guest and their plans, help coordinate the details of their stay, provide trusted local recommendations, and make sure they feel taken care of every step of the way.

Whether you're helping plan a special celebration, recommending the perfect dinner spot, arranging a golf cart, answering questions before arrival, or simply checking in to make sure everything is going smoothly, your goal is to create an experience that feels personal, seamless, and memorable.

You’ll also keep reservation details and guest preferences organized, coordinate with our internal teams and local partners, and identify opportunities to enhance each stay through additional Sea Breeze services and experiences.

This is a full-time, in-office position for someone who loves hospitality, enjoys connecting with people, and takes pride in getting the details right.

Serve as the dedicated point of contact for assigned Concierge Collection guests from confirmed reservation through checkout

Build relationships with guests through personalized calls, texts, emails, and proactive communication

Learn about each guest's trip, preferences, celebrations, special requests, and vacation plans to personalize their experience

Help guests plan their stay with recommendations for dining, activities, transportation, rentals, local experiences, and other services

Coordinate requests such as early check-ins, late check-outs, golf carts, special occasions, and applicable Concierge Collection benefits

Recommend Sea Breeze services, enhancements, and preferred partners that add value to the guest experience while generating additional revenue

Prepare guests for arrival by ensuring they have the information and details they need for a smooth stay

Review upcoming reservations and proactively identify missing information, special requests, or potential issues before arrival

Maintain accurate guest profiles, reservation notes, preferences, requests, and follow-up items

Check in with guests after arrival to ensure the home meets expectations and address any immediate questions or needs

Respond promptly and professionally to guest questions and requests before and during their stay

Coordinate with Operations, Housekeeping, Maintenance, Management, and local partners when additional support is needed

Follow through on guest requests and commitments to ensure nothing falls through the cracks

Support the broader Guest Services team during busy periods and as operational needs arise

3+ years of experience in hospitality, concierge services, guest services, reservations, vacation rentals, hotels, or resorts.

A warm, polished communication style and the ability to quickly build rapport with guests

Exceptional attention to detail and strong organizational skills

Ability to manage multiple guests, requests, deadlines,…