Front Office Clerical

• Base Pay $18.00 / Hour
• Employee Type Full-Time Non-Exempt

To efficiently check a guest in or out of the hotel in a professional and competent manner.

• Understands and has thorough knowledge of PMS system
• Checks guests in and out of the hotel
• Assist guest with special accommodations
• Ensures room holds are kept
• Communicates with other departments in regards to room needs and/or maintenance issues
• Delivers messages and packages to guest rooms
• Assist guest with faxing documents if needed
• Ensures all charges are properly posted
• Receives cash and credit cards from guests for payment
• Knows all room rates
• Provides direction of hotel facilities, rooms and local area attractions to guests
• Reviews over AM and PM end of shift reports
• Answers phones as needed for guest inquires
• Issues parking passes to guests
• Performs all other duties as assigned

• Strong background in hospitality management or related fields such as resort or hotel operations.
• Proficiency in handling phone systems with excellent phone etiquette.
• Exceptional guest relations skills with a focus on providing outstanding customer service.
• Ability to perform night audit duties effectively when required.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel management software is advantageous but not mandatory.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!