Guest Shuttle Driver Courteous Service

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to the hotel.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Monitor and maintain appearance of hotel van.
• Ensure confidentiality of hotel guests and security of guests’ possessions.
• Other duties as assigned.

Responsibilities

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).

Qualifications

• Valid driver’s license in the state of hotel’s operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.