ServiceNow Developer

Overview

Position Title: Service Now Developer

Department: IT Support Services

Job Description: The Service Now System Developer plays a key role in managing and maturing of the OU Health’s Service Now platform. The position is responsible for performing development and support activities, as well as supporting System Administrator escalations of complex platform issues. In addition, this role will support all installed modules (currently ITSM and SPM), as well as custom applications.

This position is also responsible for technical design, Service Now code development and work with OUH business units to build solutions and workflow, supporting their maintenance, continual service improvement, and new capabilities on the Service Now platform.

NOTE
: This position may only be performed remotely from Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the USA states listed above, or plan to relocate to one of these states before starting your employment with OU Health.
State locations and specifics are subject to change as our hiring requirements shift.

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Perform day-to-day administration of service requests to the Service Now team pertaining to creating users, group management, and data management.

• Implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, notifications.

• Work with system architect to fully understand business functionality, pain points, and areas of improvement.

• Proactively keep Service Now skills current to drive platform expansion, adoption and organization initiatives.

• Perform Service Now implementation tasks including but not limited to: CMDB.

• Develop clear and concise technical and process documentation.

• Maintain the integrity of the Service Now tool across production and non-production environments.

• Understand new Service Now features and unused module functionality.

• Maintain an ongoing knowledge of the Service Now product, version upgrades and enhancements, new features, etc.

• Assist in the technical solution aspect of Service Now implementations specific to design, solution architecture, integrations and functional implementation

• Identify inefficiencies to ultimately implement areas of automation and development.

• Participate in the upgrade cycle for Service Now, including coordination of clones, upgrades and testing (via use of the Automated Test Framework).

• Assist with the design of Service Now integrations and work with business partners and technical teams for implementation.

• Performs other duties as assigned.

Education Requirements
:
Bachelor’s Degree required.

Experience Requirements
: 3-5 years of Service Now platform experience administering the platform, monitoring performance, deploying applications, building out catalog items and workflows required.

License/Certification/Registration Requirements
:

• Service Now Certified Systems Administrator (CSA) required.

• Service Now Certified Application Developer (CAD) required within 18 months of hire.

Knowledge/Skills/Abilities

Required:

• Understanding and ability with writing and debugging:
  Glide functions and APIs (Global and Scoped), UI Framework, UI Builder Components, JavaScript (ES5 & ES6), JSON, XML, Angular
  
  JS, Jelly, HTML, CSS

• Hands on experience with:
  Work spaces, UI Builder, Flow Designer, Playbooks, Decision tables, Process Automation Designer, Service Portal, Widgets, UI Macros, UI Pages, Service Now Studio, Scoped Application Development, REST API concepts and troubleshooting

• Ability to review requirements, understand the associated business process and how the requested changes will fit within. This includes assessing the impact of changes on other processes and applications, raising any concerns or red flags and understanding the Why behind each change being made.

• Advanced communication skills (written and speaking skills)

• S…