Senior Professional Business Analyst

Location: Tallahassee

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Be part of a team that unleashes the power of leading‑edge technologies to help improve the health and well‑being of those most vulnerable in our country and communities. Working at Gainwell offers opportunities for career growth, flexible work, learning, and development. You will add to your technical credentials while enjoying a generous vacation policy, 401(k) match, and comprehensive health benefits.

Summary

As a Senior Professional Business Analyst at Gainwell, you contribute your skills to harness technology that helps our clients improve health and well‑being. You team with people who thrive on finding innovative solutions to healthcare’s biggest challenges.

Your role in our mission

• Plans, designs, and recommends business processes to improve and support business activities.
• Analyzes and documents client’s business requirements and processes, communicating them through conceptual data and process models, data dictionaries, and volume estimates.
• Creates test scenarios and develops test plans to verify that client requirements are incorporated into system design.
• Assists in analyzing testing results throughout the project.
• Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.
• Facilitates meetings with clients to gather and document requirements and explore potential solutions.
• Participates in technical reviews and inspections to verify intent of change throughout the project.
• Provides time estimates for project‑related tasks.
• Develops methods and procedures required to identify whether current business goals and objectives meet organizational needs.
• Distributes work and guides other team members, coordinating business analyst tasks on IT projects and providing guidance and support.
• Works independently to drive a project and serves as a subject matter expert on sub‑systems.

What we’re looking for Experience & Education

• Minimum 6 years of Business Analysis experience, or a Bachelor’s degree with equivalent combination of education and relevant experience.
• At least 3 years of healthcare industry experience, preferably in Medicaid or Medicare.

Requirements Engineering & Analysis

• Skilled in requirements elicitation through stakeholder interviews.
• Experienced in requirements determination using structured techniques for documentation, analysis, evaluation, and validation.
• Adept at decomposing high‑level information into detailed technical requirements.
• Abstracts low‑level information into business‑relevant insights.
• Distinguishes between stakeholder requests and actual needs.
• Differentiates requirements from solutions.
• Classifies and prioritizes requirements by value and feasibility.
• Applies object‑oriented analysis with UML modeling techniques.

Process Modeling & Optimization

• Proficient in business process modeling for current‑state and future‑state workflows.
• Identifies transformation opportunities and process gaps.

Scope Management & Change Control

• Skilled in defining and managing scope and client expectations.
• Experienced with requirements traceability and change management processes.

Risk Management & Problem Solving

• Identifies and proactively mitigates risks throughout project lifecycle.
• Applies creative thinking to address complex business and technical challenges.

Communication & Collaboration

• Conducts ambiguity analysis to ensure consistent understanding across users, designers, and testers.
• Demonstrates strong verbal and written communication skills.
• Builds effective working relationships and fosters collaborative team dynamics.

Other Skills – Must Have

• Strong interpersonal skills to interact with customers and team members.
• Strong analytical and problem‑solving skills.
• Strong presentation skills to present to management and customers.
• Knowledge of personal computer and business solutions software.
• Ability to work in a team environment with multiple team members.
• Completed or interested in completing CBAP or CCBA certification.
• Strong leadership skills to coordinate, oversee, and lead team/project members.
• Willingness to travel.

Specialized Skills and…