Business Systems Analyst; On-Site

Full-Time Business Systems Analyst

Industry: Non-profit organization specializing in SBA 504 loans

Compensation
:
Competitive annual salary commensurate with experience + full benefit package that includes a generous IRA contribution (see below for details)

Location: Tallahassee, FL

• Must be a U.S. citizen or permanent resident (this is a requirement by the government agencies we work with)
• 3–5 years of relevant experience in IT, business systems, or software-related roles
• Associate or Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Business, or related field (preferred)
• Hands‑on experience with administering Business Applications, customer relationship management (CRM) systems, or workflow automation tools
• Working knowledge of low‑code/no‑code (LCNC) development platforms
• Proficiency using the Microsoft Suite and data reporting tools
• Strong analytical, development, and documentation skills
• Experience working within financial, lending, or other regulated industries (preferred)

Florida First Capital Finance Corporation (FFCFC) is a self‑sufficient, non‑profit organization with offices throughout the State of Florida, Alabama and Georgia. At FFCFC, our mission is to drive economic development and job creation by helping small businesses access capital through the SBA 504 loan program. We are especially proud of our goal to increase lending assistance to minority, rural, and women‑owned small businesses.

FFCFC is a stable and growing non‑profit organization, and we have a lot of pride in our achievements and in our mission. Our workplace is a smaller office environment, so you get to know everyone in the office (i.e. you won’t be “just a number”).

We are seeking a motivated and technically‑skilled Business Systems Analyst (BSA) to join our IT team in Tallahassee, FL. The BSA plays a key role in developing and improving the systems that support our operations — including CRM enhancements, lending platforms, internal wikis, analytics dashboards, process automation, and AI‑assisted workflows. The position combines technical understanding with business insight. The BSA works closely with departments across the company to understand their needs, design solutions, and help deliver systems that improve efficiency, data quality, and collaboration.

The role also provides overlap and support for the IT team to ensure continuity and knowledge sharing across systems and infrastructure.

We are specifically looking for someone who:

• Is passionate about improving how technology supports business operations
• Can understand both technical systems and business processes
• Is a "doer"… that is, someone who has the technical ability to actually build, configure, iterate, and implement system changes
• Is proactive, organized, and detail‑oriented
• Communicates clearly with both technical and non‑technical teams
• Enjoys solving problems creatively and practically
• Can manage multiple projects, priorities, and deadlines
• Thrives in a collaborative, team‑focused environment
• Has a strong work ethic, sense of ownership, and eagerness to learn
• Lives in Tallahassee, FL (or is willing to relocate) and is available full‑time, Monday – Friday, 8am – 5pm

If these qualities describe you, please read on!

• Collaborates with key stakeholders to analyze workflows and design technology‑driven solutions
• Designs, configures, and enhances internal business systems (such as Zoho CRM), analytics dashboards, and knowledge bases
• Supports and leads system migration projects, including data mapping, testing, validation, and ensuring successful transition to new platforms
• Builds automations and integrations between applications using APIs or low‑code tools
• Leads system enhancement projects through their full lifecycle — from requirements gathering and design to testing, deployment, and documentation
• Develops and executes test plans; coordinates User Acceptance Testing (UAT) to ensure system changes meet requirements
• Works with data owners and IT to ensure data integrity, accuracy, and compliance with company and industry standards
• Supports data…