More jobs:
Client Technologies Technician; Tier 2 Customer Support, Windows OS, Office TCP/IP
Job in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-01-01
Listing for:
MVP Consulting Plus
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Location: Tallahassee
FLDOC-2020
Responsibilities- Configure and install software for IT user desktops and laptops;
- Participate in the installation and rollout of new software packages, upgrades and new desktop hardware;
- Maintain desktop software and hardware;
- Support mobile workforce;
- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems;
- Troubleshoot problems using scripts and checklists as guides;
- Escalate to Tier 3 support when necessary;
- Documents problems and resolutions;
- Perform end-user training, if applicable;
- Provide quality customer service;
- Participate in the testing and evaluation of new desktop packages; and
- Implement prototypes.
- Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem-solving troubleshooting skills.
Key Knowledge,
Skills:
- Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
- Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer;
- Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment
- Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
- Knowledge of TCP/IP protocols;
- Experience with installing and troubleshooting 3270 emulation software
- Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, RAM, processors, CD-RWs, DVD-RW's, multimedia kits, and other peripherals;
- Experience using imaging software for deploying desktop PC's;
- Experience providing VoIP phone support
- Experience providing VPN client support
- Experience working for a criminal justice agency
- Knowledge of Information Technology standards in a criminal justice environment
- Experience supporting end users in a criminal justice environment
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