Technical support engineer-UX

Job Overview

Job Title:

Technical Support Engineer - UX

Location:

Orlando, FL

Number of Positions: 1

• Employment Type:
  
  Full‑time
• Seniority Level: Entry level
• Job Function:
  Information Technology
• Industry: Technology, Information and Internet

• Talk about your debugging process. Let’s say you have a slow page. What steps would you take?
• Explain the DOM (Document Object Model).
• Why is the DOM important?
• Name two ways to pause a script’s execution in the browser.
• Describe Front End vs Back End development.
• Using JavaScript, how do you decode a JSON string?
• Describe a network transaction:
  What happens when you google “funny cat pictures”? Walk me through the steps.
• What are the different ways to include CSS in a webpage?
• How can you hide an HTML element on a page using only CSS?
• What is the difference between == and === in JavaScript?

• Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
• Maintain and display excellent queue and case management skills.
• Perform case quality checks to ensure cases are staying on track.
• Learn & deliver training on new products.
• Actively engage in cross‑functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) to improve the product.
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Show personal commitment to quality and customer service.

In addition, the Technical Support Engineer addresses documentation and coding gaps using their knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in Java, JavaScript, database technologies, with strong troubleshooting skills.

We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communication skills to resolve technical issues as quickly as possible.

• Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.
• In‑depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
• Working knowledge of the components in a web applications stack.
• Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
• Hands‑on experience in JavaScript, HTML, CSS is required.
• Proven ability to maintain focus and work effectively with uncompromising attention to detail.
• Ability to work closely with high‑value customer administrators and developers that have a variety of experience and skillsets.
• Excellent time management skills and must be able to work independently to provide workable solutions.
• Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly elevate for quick solution.
• Ability to work with other teams to resolve cases.
• Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
• Identify and help resolve trends with application issues and knowledge gaps within the organization.

• A fundamental understanding of IT service management and ITIL business processes.
• Prior Service Now Platform Implementation Experience.
• Exposure communicating technical issues at various levels of the organization.
• Fluid experience writing or debugging object‑oriented code (Java preferred, other relevant technologies ok).
• Deep understanding of JavaScript.

• First round – 15‑20 minute monitoring phone interview (behavioral questions).
• Second round – 1 hour technical interview.
• Third round – 1 hour panel interview with hiring manager, other managers (behavioral questions) on the team and 2 tech leads (technical questions).
• Note:
  
  Second and third round is contingent on passing expectations and fit needs to filling the role.

Bachelor’s degree in engineering or technical field(s) and 2+ years of relevant work experience or relevant industry experience.

URL:
http:/

Email:

Direct:

E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.

SIDRAM TECHNOLOGIES participates in the Employment Eligibility Verification Program (E‑Verify) offered by USCIS.

Visit www.dhs.gov/E-Verify