IT/EHR Help Desk
Job in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-10-17
Listing for:
Paycom - ATS
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
We are currently seeking a full-time Technical Support Specialist 1 to join our IT Team located in Tallahassee, Florida.
The Technical Support Specialist I position will be based out of Tallahassee, FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues. Basic technical knowledge and troubleshooting skills are required.
Associates in Information Technology preferred, not required1-2 years providing IT support to end users
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Experience with administration of Office 365 and Office product suite
General knowledge of electronics, PC architecture and operating systems
Experience with current Windows OS Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting.
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, trace route, ipconfig, and Ps Exec Understanding of VoIP technologies, administration, and troubleshooting
Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
ITIL Foundation
CompTIA A+CompTIA Net+Excellent communication skills both written and verbal
Resourceful, and able to take initiative in a dynamic environment
We offer excellent compensation and comprehensive benefits for our full-time team members including:
Health, dental, vision, disability and life insurance
401(k) with company match
Generous paid time offPaid holidays
Flexible Spending Account Continuing Education benefits
Much more...
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