IT Team Lead

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is seeking a Quality & Preventive Maintenance SAP Team Lead (SAP QM/PM) to play a key role in driving manufacturing excellence across our organization. In this position, you will lead and mentor a team of SAP professionals while partnering closely with Manufacturing Engineering and business stakeholders to deliver innovative, scalable solutions that support our global manufacturing operations.

The ideal candidate will bring strong SAP QM/PM expertise, exceptional communication and analytical skills, and proven leadership and project management capabilities. This role offers the opportunity to influence strategic initiatives, drive continuous improvement, and help shape the future of manufacturing systems at Arthrex.

Join a talented team dedicated to innovation, collaboration, and our mission of Helping Surgeons Treat Their Patients Better.

Lead the SAP Quality Management and Plant Maintenance teams in delivering reliable, scalable, and business-focused technology solutions. Partner with business leaders and cross-functional IT teams to drive process improvements, manage application support, and oversee the design, configuration, testing, implementation, and continuous enhancement of SAP and associated enterprise applications across both on-premise and cloud environments.

• Lead the SAP Quality Management (QM) and Plant Maintenance (PM) functional teams, providing direction, coaching, prioritization, and oversight of day-to-day support activities and project delivery.
• Develop a deep understanding of business processes, operational objectives, and organizational priorities to identify opportunities for process improvement and technology enablement.
• Partner with business stakeholders and cross-functional IT teams to define, challenge, and shape business requirements, recommending innovative and scalable solutions that align with enterprise standards and strategic objectives.
• Serve as the functional lead for SAP QM and PM, ensuring the effective design, configuration, testing, implementation, integration, and continuous improvement of SAP and related enterprise applications across on-premises and cloud environments.
• Oversee production support activities, ensuring timely analysis, resolution, escalation, and communication of incidents, service requests, and system issues while maintaining agreed service levels.
• Ensure the stability, availability, integrity, and performance of production systems through proactive monitoring, issue management, root cause analysis, and continuous improvement initiatives.
• Collaborate with infrastructure, security, and application teams to support system reliability, backup and recovery processes, disaster recovery planning, business continuity requirements, and capacity planning activities.
• Participate in application lifecycle management activities, including security administration, user provisioning, access governance, patch management, system enhancements, and performance optimization.
• Lead and support SAP-related projects and initiatives through all phases of the project lifecycle, including requirements gathering, solution design, testing, deployment, change management, and post-production support.
• Coordinate solution requirements across business processes, enterprise applications, integrations, and user interfaces to ensure seamless end-to-end process execution.
• Develop and maintain project and operational artifacts including business cases, functional specifications, process flows, solution designs, test scripts, training materials, and support documentation.
• Evaluate technical…