Customer Engagement Manager

Why Sabel Systems Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Rather than simply proposing transformation, we implement and operate it  method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.

Complexity Simplified. Mission Amplified.

What You’ll DoProvide end-users with rapid, multi-channel access to support resources

Quickly resolve most reported user deficiencies at time of  first contact. Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidance

Provide users with basic training on standard processes

Transcribe incident requests into Helpdesk tickets. IE:
Password resets, log in issues, environment issues, etc Answer basic questions on the Spacestation environment (such as how to onboard, what is currently offered, what Spacestation is)
Develop operating procedures for customer engagement and account management activities

Ability to act as a bridge between the team and upper management

Develop relationships with end users and organizational leadership

Identify and document expansion opportunities and use cases the customer needs to grow the business

Generate and present metrics for review and reporting to the Sabel Manager Participate or lead Ask Me Anything (AMAs) for user community

What You Bring Required Excellent  interpersonal and communication skills

Proficient in customer relationship building and technical support

Ability to follow security protocols to protect sensitive data

Be a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiring

Demonstrated ability to lead and inspire a team toward achieving common goals

Strong decision-making and problem-solving skills

Travel up to 10%
Preferred Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +)Digital engineering technology experience

Experience building MS Office documents and briefings

Experience using Jira, Confluence, or similar online collaboration solutions

Our Core Values Bias for Action:
Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress.

Integrity:
Respect. Ethics. Transparency. We do what’s right and earn lasting trust.

Delivery Excellence:
Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations.

Our EVP Promise Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together.

Compensation Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.

Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial…