Internal-Commerce-Senior INFO TECH Business Consultant

Requisition No: 885527

Agency:
Commerce

Working Title:

885527-Internal-Commerce-SENIOR INFO TECH BUSINESS CONSULTANT -

Pay Plan:
Career Service

Position Number:

Salary: $62,000 - $68,000

Posting Closing Date: 10/16/2026

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INTERNAL AGENCY ADVERTISEMENT**

This position serves as a Senior Business Analyst position in the Division of Information Technology (IT). This position is responsible for serving as the liaison between the developers and business stakeholders. The incumbent will be required to analyze, plan, program, and evaluate the business needs of the stakeholders. The incumbent will also be required to evaluate user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, in addition to mentoring assigned team members with goal of improving their refinement knowledge and skills.

The incumbent will be required to collaborate closely with the Supervisor to finalize and implement activities to achieve the goal of overall Business Analyst team skills and knowledge improvement.

• Under Supervisor guidance, finalizes mentoring plans for assigned mentees and defines mentoring plan of action including but not limited to regular refinement check ins, requirements documentation reviews and other mentee specific mechanisms defined in the mentoring plan.
• Under Supervisor guidance, defines training plans for the team, prepares specific training materials and holds training sessions.
• Serves as first point of contact for Business Analysts when there are questions regarding the Connect system, and Reemployment Assistance business processes.
• Leads the matured Business Analyst Community of Practice (CoP) by defining agendas, leading the meetings. Initiates discussion on potential improvement practices and other actions related to CoP support
• Participates in reviewing and constructing project plans to outline the steps required to develop the customer’s applications.
• Works with developers, Subject Matter Experts and other users to refine and deliver requirements in a timely manner.
• Collects and analyzes the business and technical requirements.
• Ensures that the project teams are aware of the importance of customer service and meeting the project deadlines.
• Consults with project staff and development team members to identify application problems and provide solutions.
• Develops and maintains process mapping documentation to test procedures and identify quality standards.
• Documents the current business processes (AS-IS) and the future desired business processes (TO-BE) to be used in both process improvement activities and requirements gathering/analysis.
• Responsible for creating flow charts and/or diagrams to illustrate steps and to describe the logical operational steps of programs and systems.
• Other duties and responsibilities as assigned

• Understand technology and its users in solving problems
• Excellent computer technical skills
• Excellent research and organizational skills
• Ability to communicate effectively verbally and in writing
• Ability to grasp a situation quickly and re-engineer processes by listening to the stakeholder
• Ability to graphically depict ideas and concepts “As Is” and To Be”
• Ability to think through problems and solving them through using problem solving best practices
• Ability to interact with variety of stakeholders, business subject area experts, to technical staff, to executive leadership and users of the systems the department uses of provision services (good customer relationship management skills)
• Ability to simplify complex concepts, processes and workflows, into simple, understandable documents (written or graphical)
• Ability to…