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Technician - Helpdesk
Job in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-10-18
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Tallahassee
Job Responsibilities
- Service and install computer and retail equipment by analyzing, diagnosing, and resolving hardware and related technical issues while delivering excellent customer service.
- Support POS systems, self-checkout units, printers, scanners, PCs, networking, cabling, and other store technology equipment.
- Adhere to all compliance processes, service procedures, and safety guidelines.
- Self-manage workload, scheduling, overtime, inventory, and administrative responsibilities.
- Maintain up-to-date knowledge of supported technologies, processes, policies, and procedures.
- Travel daily between store locations within assigned geography.
- Assist neighboring areas with workload as needed.
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent customer service and communication skills (verbal and listening)
- Proficiency in computer hardware and software applications
- Organizational and time management skills
- Ability to work independently in a field environment
- Ability to manage multiple service calls within service level agreements
- Experience in field service, helpdesk, or desktop support environment
- Strong technical troubleshooting skills with retail or computer hardware
- Own reliable vehicle capable of transporting printers and related equipment (two-seater vehicles not acceptable)
- Residence within Palm Beach County, FL (mid-county preferred)
- Ability to work a flexible schedule supporting 24 x 7 operations as needed
- Ability to self-manage workload and administrative tasks
- Experience supporting POS and retail store systems
- Experience with networking, cabling, and RF devices
- Prior field service experience covering multiple locations
- Experience working within defined service level agreements (SLAs)
- Technical School certification with GED or High School Diploma required
- Work Model: 100% Field Service – Palm Beach County and parts of Broward County, FL
- Schedule:
8:00 AM to 5:00 PM, Monday through Friday - Mileage reimbursement at $0.72 per mile
- Must list City/State at the top of the resume (No candidates outside Palm Beach County)
- Territory may include locations from North Broward County to North Palm Beach County, primarily Palm Beach County
- Overtime may be required based on workload
- Potential for permanent conversion depending on business needs
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