More jobs:
Data Migration SME
Job in
Juno Beach, Palm Beach County, Florida, USA
Listed on 2026-10-22
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-22
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Energy trading and risk management (ETRM) Data Migration SME.
SME in ETRM software Openlink is must.
Responsibilities- SME in ETRM software Openlink is must (1.)
- To adhere to quality standards, regulatory requirements and company policies (2.)
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.)
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.)
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.)
- To provide support for on call escalations orL3 level support and doing incident and problem management (6.)
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsor participation in hiring drives. (7.)
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