Information Technology Technician Ii - Onsite - Key Largo, Florida

First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

• Competitive Salary and Hourly Pay Rates
• Medical, Dental, Vision, Life, Long-Term Disability plans available
• 401K Retirement Program with employer matching
• Paid Time Off plus Federal Bank Holidays
• Profit Sharing Program
• Tuition Reimbursement

The IT Technician II provides onsite and remote technical support for Bank locations based out of Key Largo, responding to service calls throughout the Keys. The role installs, configures, maintains, and troubleshoots computer workstations, peripherals, local area networks, and telecommunications equipment. A strong emphasis is placed on network cabling, including cable installation, termination, testing, tracing, labelling, documentation, and support for office moves, renovations, and new technology deployments.

• Install, configure, and upgrade operating systems, business applications, and endpoint software in accordance with Bank standards.
• Install, assemble, configure, relocate, and support computers, monitors, printers, scanners, network equipment, telephone and conferencing equipment, and related peripherals.
• Perform hands-on network cabling work, including pulling, routing, terminating, labeling, testing, tracing, and documenting Cat5e/Cat6 copper cabling, patch panels, keystone jacks, and network drops for new installations, repairs, office reconfigurations, and branch projects.
• Troubleshoot hardware, software, e-mail, network connectivity, Wi-Fi, cabling, telephone, conferencing, and peripheral equipment issues; complete repairs or coordinate escalation when required.
• Maintain accurate network run sheets, cable and port labeling, rack and patch-panel documentation, equipment records, scanner maintenance records, and network monitoring information.
• Provide onsite technical support to Bank locations throughout the Keys from a Key Largo base.
• Respond to service requests, incidents, and outages, support projects and scheduled maintenance across the assigned service area.
• Serve as a technical resource for employees, provide Level 1 and Level 2 help desk support, document solutions, and elevate issues to internal teams or outside providers as appropriate.
• Assist with planning and implementing branch openings, renovations, office moves, network upgrades, hardware refreshes, and other technology projects.
• Works with vendors to resolve hardware operating system issues; research and tests possible solutions and implements solutions.
• Analyzes bugs in system and application software; research and tests possible solutions; implements solutions.
• Responsibilities also include other duties as assigned by the supervisor/manager.

• 4+ years of hands-on technical experience
• Two years of college or vocational-level coursework in IT, networking, or a related field, or equivalent experience/certifications.
• Relevant certification such as CompTIA A+, Network+, Microsoft credentials, or structured-cabling training is preferred.
• Demonstrated experience with computer installation, maintenance, repair, network troubleshooting, and structured cabling.
• Working knowledge of Cat5e/Cat6 installation, termination, testing, tracing, labeling, patch panels, and network drops.

• User Provisioning
• End User Hardware…