More jobs:
Public Safety PSAP Smart Hands Technician
Job in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-11-02
Listing for:
Special Order Systems
Full Time, Per diem
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location:
Leon County Florida Job Type: Full-time Company: TEAMSOS (Special Order Systems, Inc.)Position Overview The Public Safety PSAP Smart Hands Technician provides onsite and remote technical support for Public Safety Answering Points (PSAPs). This role is responsible for installation, maintenance, and troubleshooting of 911 call handling equipment (CHE), workstations, servers, and supporting network infrastructure. The technician acts as the onsite “smart hands” resource for PSAP operations, working under the direction of TEAMSOS’s Network Operations Center (NOC) and vendor engineering teams.
The position will be dedicated to Leon’s County and support five (5) PSAPs in the county. The individual will travel to all locations and perform Smart Hands and maintenance activities as part of the daily responsibilities.
Responsibilities Perform scheduled preventive maintenance visits at PSAPs (hardware inspection, updates, and testing).Respond to break/fix service calls for hardware replacement, racking/unracking, cabling, and workstation support.
Support installation and configuration of NG911 CHE platforms
Execute remote engineer instructions for troubleshooting, upgrades, and configuration changes.
Install and verify connectivity for routers, switches, firewalls, and enclave/cybersecurity devices.
Document all work performed in service tickets and logs in compliance with SLA requirements.
Maintain spares inventory and coordinate equipment returns/replacements (RMA).Adhere to public safety security and compliance standards (CJIS, CMMC, ITAR).Qualifications Associate degree in Information Technology, Networking, or related field; or equivalent experience.
Industry certifications preferred (CompTIA A+, Network+, Security+, or CCNA).Hands-on experience with IT hardware installation, structured cabling, and troubleshooting.
Familiarity with public safety systems or PSAP operations is desirable.
Ability to follow detailed technical instructions and runbooks.
Strong communication and coordination skills.
Must be able to lift and rack equipment (up to 50 lbs) and travel regionally.
U.S. citizenship required; must pass background checks for public safety clearance.
Benefits Competitive salary and overtime eligibility.
Travel, lodging, and per diem provided for onsite dispatch assignments.
Health, dental, and vision insurance.
Paid time off and holidays.
Training and certification support.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×