Multi-Unit Team Leader

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This role provides leadership over three H&R Block tax offices. You will lead customer-centric teams to accelerate seasonal tax business, and serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience and achieving office growth objectives. Prior tax preparation experience is not required.

• Provide leadership over three tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates and delivering an outstanding client experience.
• Start with a flexible part-time schedule in the fall and transition to full-time January through April, including evenings and weekends as needed. This role is in-person and not remote.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing contributions.
• Lead daily team meetings and communicate essential information to tax office staff.
• Create associate work schedules and ensure accurate timekeeping and labor management across all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in retail, restaurant, banking, or related industries (preferred).
• Experience growing and developing associates and delivering growth plans.
• Aptitude for growth culture and the ability to execute growth plans.
• Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.
• More benefits information at

H&R Block is committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. We are recognized on Best Companies lists and support colleagues to grow and support each other. H&R Block is an equal opportunity employer; we celebrate diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.