Operations Manager

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Full Time El Portal, CA, US 1 Attachments

Salary: $52,000.00 Annually

Who We Are:

Nature Bridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.

What You Will Do:

As the Operations Manager, you will be responsible for managing the operational integrity of Nature Bridge environmental science programs in Yosemite National Park by accurately and efficiently managing complex logistics for all groups attending programs, ensuring a welcoming and supportive atmosphere for guests while on site, and coordinating closely with other campus departments to ensure a seamless customer experience

This position takes place at our campus in Yosemite National Park and cannot be performed remotely.

Your primary job will be to:

Create and update the weekly Environmental Science staffing schedule through Salesforce CRM and ensure all logistical details are accurate and promptly communicated to staff.

Manage scheduling requests from all Educators, in conjunction with their supervisor’s approval.

Partners with the Sales and Education Teams to meet program scheduling goals.

Train Educators on program logistics and schedule management.

Routes all paperwork to designated locations in a timely manner.

Hire, supervise and train all Administrative Educator positions

Is in person on campus(es) at least twice per week

Prepares weekly reports for participant lodgings, meals, transportation and recreation by working closely with clients, Nature Bridge staff and the Yosemite concessionaire to ensure accuracy.

Ensures smooth program implementation by refining, developing, communicating, and supporting logistics systems.

Update and steward the Yosemite Operations and Program Logistics Manual and Administrative Educator Manuals.

Address risk management concerns with clients/vendors and coordinate necessary modifications with associated staff.

Works closely with Campus and National Director of Risk Management on a case by case basis and promotes implementation of Risk Management policies.

Performs duties of the Administrative Educator team members when needed, including overnight and weekend coverage.

Participate in monthly cross departmental meetings including Yosemite Management Team. Participate in monthly meetings with National and other campus Operations teams.

Collaborate with National and other campus Operations teams annually to revise paperwork and operational systems.

Maintain CRM systems and monitor program portals.

Act as Rotating Manager On Call.

Occasional weekend and night work.

Perform all other duties as assigned by supervisor.

Compensation:

$52,000 annual salary

Medical, dental and vision insurance

Option for a 403b retirement plan with employer match after 1000 hours of work

Generous paid vacation and sick leave

Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

2-4 years of relevant experience or a Bachelor’s Degree

Wilderness First Responder Certification

Robust risk management experience and expertise

Extremely detail-oriented, with excellent organizational, task, and time management skills

E xcellent communicator with a strong customer service orientation

Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders

Demonstrated office experience,…