Director of Business Office Services

The Director of Business Office Services oversees the day-to-day registration, admitting, and business office functions. Manage subordinates in the day-to-day performance of their jobs. Ensure that project and department milestones and goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department and registration processes.

• Oversee and coordinate the daily operations of admissions, outpatient registration, preregistration, and business office.
• General overall management of daytoday activities of subdepartments as they relate to revenue cycle functions, such as admitting, HIM, and billing
• Responsible for the efficient and orderly preregistration and registration processes
• Responsible for overseeing accurate collection of patient demographics and financial information, and ensures staff are informing patients of their financial obligations in accordance with hospital policies and procedures; train and oversee staff to ensure they feel comfortable asking for patients for the copay and deductibles where applicable
• Maintain daily audits of all accounts to ensure registration data entered into CPSI is accurate and compliant
• Tracks metrics of admits, HIM, and billing department to develop sound revenue cycle analysis
• Manage relationships with patients, payers, and providers to generate higher reimbursement rates and lower denial rate
• Monitor and trend insurance payer contract terms and percentages and sharing with necessary facility colleagues to ensure compliance; performs annual payer contract reviews
• Review and analyze processes within departments to support effectiveness, accuracy, timeliness, and efficiency
• Evaluates performance and provides additional training and education of staff as needed
• Counsel colleagues on problem areas related to performance and registration
• Assure staff are kept abreast of latest updates to hospital policies/regulations impacting compliance and financial outcomes
• Supervises work schedules to always ensure proper and adequate shift coverage
• Works with team members to generate personal development plans, identifying areas for growth, and enhance performance; participates in administrative staff meetings
• Gives input for and ensures compliance with established organizational objectives, policies, environmental, infectious control, and safety standards
• Leads departmental meetings and contributes to methods to improve quality of hospital operations
• Enhances patient care by implementing admission/registration functions that interface with the professional and nursing staff
• Charge Master maintenance and oversight
• Work alongside providers, department leads, and administration to foster collaborative efforts to meet the financial objectives of CLH
• Foster a positive work environment, promoting teamwork and exceptional customer service
• Leadership Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
• Ethics Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values; maintains the confidentiality of all client/coworker/organizational business.
• Customer Service Responds promptly to customer needs;
  Solicits customer feedback to improve service; consistently exhibits excellent phone skills;
  Responds to requests for service and assistance;
  Meets commitments.
• Teamwork Balances team and individual responsibilities;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Supports everyone's efforts to succeed.
• Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; represents the business in all actions, dress and conduct in accordance with the Mission and Vision.
• Attendance/Punctuality Reports to work at designated start time, assures work responsibilities are covered when absent; gives appropriate notification for absences.
• Dependability Takes responsibility for own actions;
  Keeps commitments;
  Completes tasks on time or notifies appropriate person…