Account Manager

Location: Belleview

## Account Manager Apply:
Belleview, FL:
Full time:
Posted 3 Days Ago:
JR100758

This position will report to Nash Plumbing and Mechanical, LLC, a subsidiary of HB Global.
** Position Summary
** The Account Manager builds and maintains commercial customer relationships, develops new business, and serves as the primary point of contact for assigned service accounts.  This position works closely with the Service Managers, Service Coordinators, Service Administrators, Technicians, and Purchasing to ensure customer needs are addressed, approved work moves forward, and account requirements are met. The Account Manager supports customer retention, account growth, and profitability through consistent communication, accurate documentation, and follow-through.

** Key Responsibilities
** Customer Relationships & Communication  
• Develop and maintain strong relationships with assigned customers.
• Communicate regularly regarding service requests, repairs, scheduling, and outstanding needs.
• Maintain current customer contacts, property information, access requirements, and communication procedures.
• Conduct account review meetings and follow action items through completion.
• Address customer concerns promptly and involve appropriate leadership and team members when needed.
• Identify opportunities to improve customer satisfaction and strengthen long-term partnerships.  
** New Customer Development*
* • Identify and pursue new commercial HVAC, refrigeration, and plumbing customers.
• Build relationships with property managers, facility managers, and business owners.
• Attend, set up, and coordinate introductions, site visits, and proposals as the main point of contact.
• Follow up on leads and proposals to help secure new business.
• Support new customer onboarding and a smooth transition to the service team.  
** Service Coordination & Response Tracking*
* • Work closely with Service Coordinators and Service Managers to obtain confirmed technician schedules, availability, and service updates.
• Communicate confirmed schedules and changes to customers.
• Track service acknowledgment, assignment, and response times against applicable account requirements.
• Ensure customers understand emergency and after-hours contact procedures.
• Escalate urgent needs, response delays, and unresolved service issues.  
** Repair Proposals & Work Follow-Through*
* • Coordinate with Service Managers and Technicians to support timely, accurate repair proposals.
• Track outstanding quotations, customer approvals, material availability, and repair progress.
• Manage internal software open repair recommendation log.
• Follow approved repairs through completion and confirm customers receive appropriate updates.
• Identify additional service and replacement opportunities and coordinate with the appropriate team.  
** Performance Reporting & Service Quality*
* • Prepare account scorecards and reports covering service response, repairs, quality, and other assigned account requirements.
• Track applicable measures, including response compliance, open repair recommendations, equipment availability, first-time fixes, and callbacks.
• Verify supporting information and resolve reporting discrepancies.
• Coordinate with Service Managers to review recurring failures, callbacks, and customer concerns.  
** Documentation & Records*
* • Review repair and service-call reports for completeness and coordinate timely delivery to customers.
• Confirm documentation includes equipment identification, service details, findings, recommendations, and supporting photographs or readings when applicable.
• Maintain organized account records in Build Ops and other approved systems.
• Maintain records of approvals, communications, scope changes, and outstanding commitments.
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