CSR, Outdoor/Nature/Animal Care
Listed on 2026-10-18
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Outdoor/Nature/Animal Care
Veterinary, Animal / Pet Care
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CSRPart Time Customer Service Rep Good Shepherd Pet Hospital, Odessa, FL, US
Salary Range: $15.00 To $18.00 Hourly
Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.
Position SummaryThe Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.
Key ResponsibilitiesGreet clients and patients warmly, in person and over the phone
Schedule appointments and manage patient flow
Communicate medical information, estimates, and discharge instructions clearly and compassionately
Process payments, maintain accurate medical records, and handle client accounts
Coordinate with veterinarians and technicians to support patient care
Handle stressful or emotional situations with empathy and professionalism
QualificationsPrevious experience as a veterinary CSR or in a veterinary medical setting preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic understanding of veterinary terminology and procedures (or willingness to learn)
Proficiency with practice management software is a plus
Compassion for animals and their owners is essential
Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.
Position SummaryThe Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.
Key Responsibilities- Greet clients and patients warmly, in person and over the phone
- Schedule appointments and manage patient flow
- Communicate medical information, estimates, and discharge instructions clearly and compassionately
- Process payments, maintain accurate medical records, and handle client accounts
- Coordinate with veterinarians and technicians to support patient care
- Handle stressful or emotional situations with empathy and professionalism
- Previous experience as a veterinary CSR or in a veterinary medical setting preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic understanding of veterinary terminology and procedures (or willingness to learn)
- Proficiency with practice management software is a plus
- Compassion for animals and their owners is essential
Typical schedule will be Tues/Thurs/Fri 2-6, Wed 9-5 and Saturdays 8-4 (possible rotation).
Average hours 20-28
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