Community Manager

Join to apply for the Full Time Community Manager role at Legacy Communities
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Legacy is looking for a Full Time Community Manager that can work with a talented team to ensure the continued growth of the company. By joining Legacy, you will become a part of our team and will work in an environment where we cultivate thriving communities where mutual respect and collaborative spirit are the cornerstones of every interaction.

The main function of the Full Time Community Manager position is to oversee and manage a manufactured home community. The Community Manager is responsible for the day-to-day operations to ensure a positive environment for visitors, residents, staff, and other individuals on site. The position can also sell park‑owned new, used homes, and brokered resident homes within the manufactured home community. This position will oversee multiple home communities.

• Collect monthly rent payments.
• Enforce park rules and regulations.
• Maintain resident files ensuring they are kept current and confidential.
• Exhibit excellent customer service.
• Develop and maintain community relationships.
• Process resident applications and follow fair housing guidelines.
• Work with local counsel and Regional Manager to process evictions.
• Maintain current records in Rent Manager.
• Ensure property appearance is satisfactory and work with outside vendors as needed.
• Work alongside other staff to complete additional community needs.
• Perform all other duties as assigned.

• Actively sell inventory and brokered homes while ensuring all inventory, including broker homes, are accurately displayed on the Legacy website and partner websites via entry through the Legacy portal.
• Schedule appointments for open‑house showings and conduct home and property tours. Appointments may fall on nights and weekends.
• Ensure entire plan‑ogram is implemented (when made available).
• Enter all leads (phone, walk‑ins, emails, texts, and intranet) into CRM (open leads) within one (1) hour of receiving or no later than the morning of the next business day.
• Respond to leads with follow‑up within one (1) hour of prospective buyer contacting the property. Maintain constant communication with leads until the lead becomes non‑responsive.
• Ensure inventory homes are always show‑ready.
• Maintain updated records on CRM, including documenting all contact with the lead, completing workflow steps in a timely manner, and documenting detailed reasons why the lead does not want to purchase the home if the lead is unsuccessful.
• Request lead closure in CRM once the lead is considered dead (when implemented).
• Ensure knowledge of marketing promotions.
• Notify the Regional Manager of all home sale offers regardless of the offer price.
• Broker homes for residents.
• Assist Home Construction as requested.
• Collect and process earnest money deposits for home sale.
• Enter and process residency applications for prospective home buyers.
• Schedule, track, and manage closing dates with buyers including preparing closing documents and conducting the home sale closings.
• Schedule closings with corporate sales staff.
• Forward all closing documents to corporate sales staff and assist with post‑close titling work with Corporate as requested.
• Perform other duties as assigned.

• Communication:
  Ability to write and speak clearly and concisely.
• Energetic:
  Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow‑through.
• Detail‑Oriented:
  Ability to understand the details of a project and the importance of details and accuracy in completing tasks.
• Problem‑Solving
  
  Skills:
  
  Ability to find a solution for and to deal proactively with work‑related problems.
• Decision Making:
  Ability to use good business judgement in making critical decisions.
• Organized:
  Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved.
• Time Management:
  Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency.
• Self‑Motivated:
  Ability to be internally inspired to perform a task using one's own…