Restaurant Shift Leader

Restaurant Shift Leader

Join to apply for the Restaurant Shift Leader role at Potbelly Sandwich Works.

Now Hiring!

Compensation: Up to $19.00 per Hour (DOE)

A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift.

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training.
• Know and support appropriate personnel policies, labor laws, and safety procedures.
• Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.).
• Transition into opening/closing duties.
• Make customers really happy.
• Resolve customer complaints/issues.
• Empower Associates to ensure all customers leave happy.
• Execute and support all food safety requirements and practices.
• Lead Associates to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the by executing the marketing plan within the four walls.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

• Must be at least 18 years of age.
• High school diploma or equivalent.
• 1 year of supervisory experience in a restaurant or retail environment.
• Willingness to be trained and pass a Food Safety Certification course.
• Ability to thrive in a fast-paced environment.
• Strong customer service, communication, and organizational skills.

Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.

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