Bartender

JOB DESCRIPTION Summary/Objective

This position plays a major role in a guest's dinner and/or bar experience. The bartender must always have a friendly attitude and providing excellent service to every guest even while preparing and pouring drinks for other guests and beverage servers. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills.

A bartender should be organized and able to think and act quickly and effectively while retaining self-composure.

The following is a list of what may be expected of basic functions of this position but are not limited to. Other duties may be assigned as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to pass Responsible Service of Alcohol Test with a score of 90% or better.
• Attends, completes, and passes all required training.
• Request required evidence of the age of all guests that appear to be under the age of 30.
• Maintains a professional and neat appearance at all times.
• Professionalism with guests. Not “talking shop” with guests, sharing any Irish 31 private information, or talking to them about other team members or members of management.
• Maintain a professional demeanor with guests or peers on topics that can cause issues (i.e., politics, religion, etc.).
• Approaches and welcomes each guest personally within 30 seconds.
• Legendary Steps of service – “what can I get you” vs Welcome, first name basis, offering menus, and informing the guests of drink specials.
• Communicate with guests using clear and enthusiastic words, tone, and body language at all times. Make guests feel appreciated through bartender's actions.
• Be attentive! Continuously monitor the bar to ensure all guests are receiving service in a timely manner and offer assistance before the guest has to ask for it.
• Work as a team with all company personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Ensures the highest possible standards for guest services are provided.
• MUST BE upbeat and welcoming to all guests.
• Listens and responds to guest and employee questions and concerns.
• Promptly and professionally handles guest issues and communicates problems and concerns to management.
• Ensuring consistent flow of services to guests, cocktail servers, and food servers.
• Learn guests' names, occupations, and favorite drinks. This will make Irish 31 a special place for them.
• Uses guest name during interactions and remembering their preferences.
• Thank guests, wish them luck, offer them a warm farewell, and invite them back upon departure.
• Provides guests with property information, promotions, programs, and attractions.
• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
• Always offers a food menu to guests.
• Count drinks guests are served.
• Monitor and ensure that no guest receives more than the allowed number of specific drinks.
• Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.
• Work with others to keep all areas cleaned and stocked to company standards at all times.
• Ring drink orders into computer immediately, collect money from guests for drinks served and make change.
• ALL DRINKS RANG IN IMMEDIATELY
• Guest names must be used ON ALL TABS – never “couple”, “beard”, “guys.”
• UPDATED TABS IN FRONT OF ALL GUESTS
• Present updated receipts/tabs in front of guests after every transaction.
• Ensures that the correct food/beverages are rung in and uses correct cash/credit card when closing tab.
• Reports all tips/gratuities in accordance with the law.
• Assist and educate servers with bar related questions and ringing in drinks.
• Performs all functions in accordance with applicable Federal and State laws as well as company policies and procedures pertaining to the service…