Restaurant Supervisor; Part-Time

Overview

Be a Star at the Straz Center for the Performing Arts!

The Restaurant Supervisor assists in overseeing operations and staff across our group of three restaurants. The Restaurant Supervisor will lead by example and train employees in providing the highest quality of customer service.

Responsibilities include:

providing excellent customer service, directing staff, executing opening and closing checklists daily, and achieving budgetary objectives.

Located in downtown Tampa, the Straz offers flexible hours with event-based schedules, and a team-based work environment. Benefits for part-time staff include employee discounts and a 403(b) plan.

Management

• Supervises and assists in the execution of Maestro's Opening and Closing Duties checklist.
• Ensures patrons receive superior service.
• Recommends new ideas to better service our patrons and increase productivity.
• Ensures a professional and uniform appearance of the restaurant staff in accordance with the uniform code.
• Assists with evaluating the performance of restaurant servers, hosts, bussers, and restaurant bartenders and makes recommendations for improvement to the Restaurant Manager.
• Encourages upselling from staff through training and optional incentives throughout the season.
• Reviews and plots daily reservation list from Tessitura and coordinates table arrangements, staffing, and food preparation accordingly.
• Reviews any VIP tables or special requests with the Restaurant Manager and Executive Chef.

Professionalism

• Uses professional knowledge and skills, both technical and managerial, to ensure highest level of patron and guest satisfaction.
• Maintains a high standard of cleanliness and order in dining areas.
• Addresses customer concerns quickly and decisively with a strong focus on customer service. Communicates any issues to the Restaurant Manager and/or Executive Chef for further consultation, if necessary.
• Approaches all encounters with guests and employees in a friendly and service-oriented manner.
• Develops a sense of accuracy and urgency in the restaurant and café staff.
• Maintains high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.

Administrative

• Completes daily paperwork neatly and accurately to ensure the appropriate allocations.
• Manages the timely arrival and departure of staff members through effective scheduling.

Supervisory Responsibilities

This position assists the Operations Manager with supervising the restaurant staff.

Minimum Qualifications

• Availability to work evenings, weekends, and some holidays, as required. Excellent attendance is required with schedule flexibility.
• Proficient computer experience with Word, Excel, Outlook, and Point of Sale (POS) operating systems.
• Ability to effectively lead, motivate, and relate to staff, peers, and clients.
• Ability to project a professional demeanor and appearance.
• Professional and effective communication skills. Must be able to speak, read, write, and understand the primary language of the restaurant.
• Ability to work well and maintain composure in stressful situations.
• Effective problem solving, organization, and time management skills.
• Good interpersonal skills and the ability to work well in team environments.
• Knowledge of room arrangements and standard table settings.
• Basic knowledge of dining room and service procedures and functions.
• Ability to effectively present ideas and conduct training sessions and pre-shift meetings with staff.
• Basic math skills and the ability to accurately handle cash transactions.

Education and Work Experience

• At least one year of prior supervisory experience in a full-service, high-volume restaurant.
• Catering experience preferred.
• Multi-outlet facility experience preferred.
• High school diploma or GED equivalent preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• While performing the duties of this job, the employee is regularly required to reach and effectively…