Early Morning Stock Associate

Retail Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We provide a fun treasure‑hunt shopping experience while delivering high‑quality brands at extraordinary savings.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

The Retail Associate ensures our customers have a positive shopping experience. The Associate greets all customers courteously, treats fellow associates with respect, follows all company standards, maintains a clean work area, and presents merchandise properly.

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains awareness on the sales floor, keeps exit routes clear, and reports unsafe conditions.
• Treats all customers and associates with respect and courtesy; is friendly, professional, and recognises fellow associates.
• Assists customers—register‑trained, answers questions politely; greets everyone and says “hello” and “thank you” at the register.
• Provides prompt responses to customer service calls, handles issues courteously, and calls leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restrooms, and disinfecting high‑touch areas to maintain merchandise and customer spaces.
• Maintains professional appearance and adheres to the company dress code.
• Performs daily sizing and recovery to keep the store neat and organized.
• Expedites newly received merchandise receipts to the sales floor with urgency, merchandising per company best practice and maintaining brand familiarity.
• Understands the Loss Prevention Awareness program, the Shortage Highway, and merchandise protection standards.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock policies, processes disposals, and notifies leadership for approvals.
• Follows all cash, check, charge card, refund, void, and offline procedures; maintains accuracy handling bankable tenders.
• Demonstrates urgency to perform tasks efficiently, maximizing productivity while minimizing steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and leadership in a friendly, respectful, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.