Supervisor, Retail, Customer Service Rep

As a Supervisor at AMC, you help direct the daily performance of the theatre crew and ensure everything runs smoothly behind the scenes and in front of our guests. You lead with energy, communicate with care, and create a space where both guests and crew feel welcomed and valued. If you're ready to take on responsibility and grow your leadership skills in a fast‑paced, movie‑loving environment, this is your next role!

At AMC, gain valuable experience and enjoy great benefits:

• Opportunities to build strong communication, leadership, and time management skills
• Career advancement paths for those ready to grow
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments.
• 401(k) match to support your financial goals
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course-FREE movies at any AMC nationwide

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill‑set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

$16.50 - $17.35

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures (excluding vault management) and provide access to vendors for deliveries and repairs during off‑hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash‑handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund‑related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

• Uphold AMC's Business Practice Standards and follow all established company policies and procedures.
• Model AMC's Values by maintaining a professional, positive demeanor and leading with ownership and integrity.
• Foster an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Do the right thing by addressing concerns promptly and directly. If you see something, say something—speak up to support a safe, respectful, and accountable environment.
• Observe team performance and provide input to management for coaching and development.
• Uphold AMC's appearance standards, including Wardrobe 101, and reinforce a culture of respect and inclusion.
• Supervise safe and clean protocols to ensure a secure, welcoming space for both guests and team members.
• Listen, communicate, and work effectively with guests, associates, and supervisors in a fast‑paced environment.

• Must be at least 18 years old; other location‑specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• The role requires evening, weekend, and occasional holiday availability. Our theatres are open year‑round, so we value flexibility during busy times.
• Be a reliable teammate by showing up on time.
• Adherence to AMC Wardrobe 101 Standards, including black non‑slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork…