Boutique Operations Associate

Boutique Operations Associate – Buccellati

Location:

Beverly Hills, FL

• Implement and maintain boutique operating policies and procedure manual. Partner with RNA Finance and Loss Prevention departments.
• Perform all tasks related to inventory control and quality control of merchandise, including proper vault storage, QC of merchandise for incoming and outgoing memos, receipt of stock, checking of all item tags/tickets, and QC of merchandise on the floor.
• Oversee and prepare weekly, monthly, and annual reports and provide strategic analysis/action plans for Boutique Network to achieve and surpass goals and objectives. Monthly & quarterly KPI reporting. Perform special projects as designated by Senior Management.
• Manage all aspects of building maintenance as described by RNA, including scheduling routine maintenance appointments and ensuring all retail aspects of the boutique are in excellent condition at all times.
• Manage incoming and outgoing shipments and their vendors.
• Assist the process of creating memo/consignment and the accurate inventory of these products, in partnership with the Marketing Team.
• Organize storage of jewelry, warranty cards, accessories; maintain and update regularly in the flagship back‑office area.
• Responsible for merchandising and daily maintenance of displays and back‑stock.
• Review and order all relevant supplies for boutique operations bi‑weekly in partnership with the Boutique Director/Retail Network Coordinator; report any store maintenance issues and coordinate with local contractors/vendors.

• Oversee all incoming and outgoing repairs.
• Master SAP repair process and communicate efficiently to clients and Richemont colleagues.
• Take images of all repairs before shipping out of boutique and upon return.
• Ensure 100% satisfaction for after‑sales clients and manage/exceed client expectations.
• Ensure all client data is entered into SAP by the Sales Associate; keep track of client orders for the Sales team.

• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique network; collaborate with audit team to submit required paperwork.
• Ensure efficient execution of receiving and transferring out of product and receiving all logistics deliveries daily.
• Adhere to Richemont Americas audit practices: scan product quality, provide relevant ticket numbers, communicate with the team.
• Participate actively in daily, monthly, and annual product inventories and cycle counts for watches, accessories, and straps to prepare for a successful audit.
• Proactively verify physical inventory reflects in system (e.g., price changes).

• Assist and facilitate staffing coverage, private appointments with Sales Executives or Boutique Directors.
• Ensure point‑of‑sale area is well stocked for a seamless selling ceremony.
• Greet and assist clients in an elevated fashion, creating an inviting atmosphere.

• Self‑starter with a team‑player approach.
• Strong understanding of customer service needs; high attention to detail with ability to manage multiple tasks simultaneously.
• Must be able to lift 20+ pounds; duties include standing, stairs, lifting, and moving.
• Strong written and oral communication skills.
• 5+ years experience in jewelry or high‑value luxury product sales and operations (preferred).
• College degree preferred.
• Additional language skills are a plus.
• Advanced knowledge of SAP; excellent computer skills.
• Must be available to work retail hours including nights and weekends.

Salary Range: $26.00 to $30.00 per hour. This role is eligible for bonus.

Mid‑Senior level. Full‑time. Job function:
Other. Industry: Retail Luxury Goods and Jewelry.