Employment Specialist

Employment Specialist

Position Summary

The Employment Specialist (ES) is responsible for creating and implementing a plan for each assigned customer in efforts to find employment that fits their job goal, interests and is a reasonable distance from their home. The customer’s plan includes actions to aid in the retention of the position for a designated period of time. The ES shall follow company instruction and provide a level of service to its customers that meets and exceeds the standards of excellence.

Essential Functions

• Organizes area Memorandum of Understanding campaigns and works to develop new business relationships; assists the team to ensure appropriate and sufficient area MOU development.
• Supervises, trains and assists Job Coaches (JC) with job activities; monitors JC work hours to ensure proper tracking.
• Searches for OJT opportunities that match the customer’s interests, abilities and are a reasonable distance to their home; researches online job boards, company websites and social media; networks with hiring managers and human resources to promote service in efforts to find OJT opportunities.
• Assists customers with applications and assessments as needed.
• Helps the customer prepare for interviews by providing instruction on how to write a resume, how to complete and follow‑up on job applications; assists and coaches customers with interviewing skills.
• Maintains contact with customers via phone, text, email or in person on a regular basis prior to placement; documents all customer information in database program; communicates with each customer a minimum of once per week and meets with customers in person no less than once per month.
• Assists customers in following up on applications with specific employers; documents customer’s progress in database program; transports customer as needed to assist in the application follow‑up and interview process.
• Ensures the customer begins and retains employment by offering support, ensuring appropriate training, coaching and communicating through the life of the case; communicates with employers and helps to solve issues that may arise to ensure job retention.
• Maintains regular communication with Vocational Rehabilitation Counselors regarding the progress of each customer.
• Drives clients to various locations as needed.
• Completes other assigned tasks as directed.

Competency Statements

• Job Knowledge
• Leadership
• Critical and Strategic Thinking
• Problem Solving/Analysis
• Interpersonal Skills
• Communication
• Sales Skills
• Organizational Skills
• Time Management

Skills & Abilities

• High School diploma required; some college including a degree in any field preferred.
• No experience necessary; experience working with individuals with a disability and/or prior counseling, job placement, job coaching or working within public vocational rehabilitation programs is preferred.
• Proficient with Microsoft Suite, Adobe and web‑based database systems; CRM experience preferred.

Other Requirements

• Open availability required: must be available during days, evenings and weekends.
• Must pass a level 2 background check.
• Must have reliable transportation, a valid driver’s license, auto registration, auto insurance with minimum coverage of bodily injury $50,000 per person / $100,000 per accident.
• Bilingual is a plus (English / Spanish); ASL is a plus.
• Confidentiality and the ability to manage multiple deadlines is required.
• Must have own computer, printer, smartphone with data plan, and high‑speed internet connection.

Compensation

Estimated average, annual pay rate is $60,000–$70,000 per year including hourly pay and an estimated bonus.

Benefits (Full‑time employees)

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance
• Pet Insurance

Benefits (Part‑time employees)

• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Basic Life Insurance
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance
• Pet Insurance

Job Type – Full‑time (local travel required). The position provides services in Leon County and the Tallahassee service area.

Reasonable Accommodations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands & Working Environment

Office environment and in the field at various business locations. Standing, walking, reaching and prolonged periods of sitting while driving and working on a computer. Must be able to lift up to 40 pounds. Good vision and hearing required.

Seniority Level – Entry Level

Employment Type – Full‑time

Job Function – Human Resources, Professional Training and Coaching