Sales Assistant -Logistics, Parts Fulfillment & Customer Service

Description

Medley, FL (Fully On-Site), Full-Time, Monday–Friday, 8:30 AM – 5:00 PM

$20.00 – $25.00 per hour, based on experience

You’re organized, dependable, and good with people. You know how to handle a ringing phone, a pile of orders that need to be shipped, and a customer who needs answers via email.

You take pride in your work, you follow through, and you don’t need someone looking over your shoulder to do the right thing.

What you want is simple: a stable, full-time role at an established company where your effort moves the needle and you can grow.

That’s exactly what this job is.

Most customer service and sales support jobs treat you like a ticket queue, not a person.

The work is reactive. Nobody tells you why it matters. You handle the problems no one else wants to deal with, and when you do it well, it goes unnoticed.

That disconnect is real and it’s exactly what we’re building against ter.

For nearly 50 years, Mr. Winter has manufactured custom walk-in coolers and freezers to help small businesses in need of cold storage keep perishables fresh and profitable.

We proudly serve distributors who serve restaurants, bakeries, breweries, ice cream shops, convenience stores, flower shops, and many others across the country. In short, we serve the small businesses that keep America running.

Mr. Winter has grown steadily for five decades because we take care of our customers and our people.

Our team is tight-knit and proud of what they build.

We know what a great Sales Assistant looks like because we’ve worked alongside them. We also know what it takes to support someone in this role: clear expectations, real ownership, and room to grow.

You’ll report directly to the Sales Manager and work together with our sales, production, and shipping teams to learn, build relationships, and improve customer satisfaction.

Here’s how you’ll make an impact from day one:

• Respond to customer service inquiries by phone and email to ensure distributors and end users receive timely support.
• Coordinate pickups and book freight shipments using Freightview and other carrier portals to keep deliveries on time.
• File freight damage and shortage claims with carriers to recover financial losses.
• Support the sales team by resolving post-sale issues, including damages, shortages, and refrigeration equipment concerns, allowing them to focus on quoting and closing deals.
• Pack, label, and process replacement parts orders for shipment immediately, so customers receive what they need in a timely manner.
• Keep Hub Spot (our CRM) current with accurate customer records and pipeline activity so nothing falls through the cracks.
• Identify gaps in our sales and customer service processes to improve performance.
• Use AI-powered tools to streamline daily tasks and work smarter.

Timely responses to customer service requests

Same-day processing on all parts orders received

Zero shipments missed or delayed due to coordination gaps

A Hub Spot that’s clean, current, and useful to the entire team

Not everyone is built for this role. To be seriously considered, you’ll need:

• 1–3 years in customer service, sales support, logistics, or administrative work.
• Background in manufacturing, HVAC/R, restaurant equipment, or distribution is a strong plus.
• Experience with Hub Spot, Freightview, Claude AI, ChatGPT, or similar tools is a major plus.

• Clear, professional communicator by phone and email. You leave customers more confident, not more confused.
• Organized enough to juggle multiple demands and deadlines without dropping the…