HVAC Service Area Manager

Bayonet Plumbing, Heating & Air Conditioning is seeking a highly skilled and motivated HVAC Service Area Manager to lead and oversee HVAC service operations in the Sarasota, Florida area. In this role you will manage a team of HVAC technicians, ensure all service work is completed safely, on schedule, within budget, and to the highest quality standards. You will serve as the primary point of contact for customers, provide hands‑on technical expertise, and drive continuous improvement in service performance, efficiency, and customer satisfaction.

• Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals.
• Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence.
• Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources.
• Monitor workloads and response times to ensure timely, accurate, and high‑quality service delivery.
• Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies.
• Build and maintain strong relationships with residential and/or commercial customers.
• Address customer concerns, escalations, and service issues promptly, professionally, and effectively.
• Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues.
• Identify technical and customer service training needs within the team.
• Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills.
• Manage HVAC inventory, tools, vehicles, and equipment to support daily operations.
• Conduct regular performance evaluations, ride‑alongs, and coaching sessions.
• Provide constructive feedback and develop improvement or growth plans as needed.
• Monitor labor costs, service margins, callbacks, and overall profitability.
• Implement cost‑control and efficiency initiatives without compromising quality or safety.
• Promote a strong safety‑first culture across all service operations.
• Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies.
• Conduct safety meetings, job‑site audits, and ensure proper use of PPE.

• Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role.
• Valid HVAC license and EPA certification as required by Florida and local regulations.
• Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities, service teams, and deadlines in a fast‑paced environment.
• Proficiency with dispatching, service management software, and digital tools.
• Strong commitment to quality workmanship, customer satisfaction, and safety standards.
• Valid driver’s license with a clean driving record.

Location:

Sarasota, FL

Salary: $100,000 – $200,000

IES is an Equal Employment Opportunity

Employer:

Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

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